Our Commitment to your Privacy
We collect information from you when you complete a transaction, register as a member, sign up to receive email/text communication from us, participate in a competitive/promotion/survey or connect via a social network. This information may include name, age, gender, email address, phone numbers, postal numbers and payment details. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
Use of Personal Information:
Unless stated otherwise, this information may be used to:
- Process your orders including delivery.
- Contact you.
- Fulfill administrative functions.
- Respond to your customer service enquiries.
- Effectively manage your accounts including updating your record.
- Send news, information about our activities and general promotional material.
- Monitor IP address to gather demographic information to help improve the content on our websites.
If you do not wish to have your personal information used in the above manner you can email us accordingly. We do not sell, trade or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. The Hyperbeat Sportswear website and social media platforms may contain links to other non-Hyperbeat Sportswear websites. We are not responsible for the privacy practices or the content of such websites and you should exercise your best judgment when sharing personal information on these websites.
To ensure your continuing trust in Hyperbeat Sportswear and in our products and services we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure your personal information.
In order to most efficiently serve you, credit card transactions and other order fulfillment are handled by established 3rd party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Hyperbeat does not store your credit card or bank details. When you enter the credit card or bank account details into our websites for the purposes of purchasing Hyperbeat products, the details are submitted in real-time to our payment service providers in a manner compliant with the Payment Card Industry Data Security Standard (PCI DSS)
Changes to our Privacy Statement
www.hyperbeat.com.au (site) is owned and operated by Hyperbeat Sportswear (Hyperbeat, we, us, our).
Hyperbeat Sportswear provides the Site as a venue for people to access information and to place orders for products that are offered for sale by Hyperbeat Sportswear through the Site.
To the extent permitted by law, Hyperbeat Sportswear and its owner(s), directors, employees, agents and contractors exclude all liability to you in connection with this Site. You indemnify and hold us harmless for any and all claims, loss or damage however arising, (whether in negligence or otherwise) in connection with:
- your use, misuse of reliance on the Site or Our Content
- your Content, including its use, misuse or misappropriation; or
- any other acts or omissions by you.
Hyperbeat Sportswear reserves the right to change products at any time without notice.
Colours portrayed should be used as a guide only as some fabrics may appear different depending on lighting conditions resulting in colour variations shown on the website.
The pricing on Hyperbeat Sportswear site is displayed in Australian Dollar (AUD) and includes goods and services taxes and VAT for all orders being delivered within Australia. Hyperbeat Sportswear reserves the right to change prices at any time.
Order must be paid for in full prior to delivery.
Hyperbeat Sportswear will publish or display the current shipping rates on the websites as applicable.
Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of Hyperbeat Sportswear
We reserve the right to change any or all of the following, at any time:
- Shipping rates
- Delivery method
- Carrier or shipping provider
Any order placed by you on our website is an offer by you to purchase particular goods for the price (including the delivery costs and other charges and taxes) specified in this Website on these Terms and Conditions at the time you place your order
Hyperbeat Sportswear reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any Goods, an error in the price or the description of Goods on this Website, or an error in your order
You are not entering into a contract with Hyperbeat Sportswear until a confirmation of receipt of your order and payment has been forwarded to you
Hyperbeat Sportswear has the right to refuse or cancel any orders, in which case Hyperbeat will be under no obligation in respect of the order.
Dispatch of Orders
Custom production orders are normally dispatched within 14 business days of order confirmation, subject to all orders being in stock.
If any items cannot be fulfilled from your order Hyperbeat Sportswear will contact you via email.
Goods will be delivered via Courier or Australia Post. Deliveries to a metropolitan address are normally 1-3 days. Please allow up to a week for deliveries to regional areas.
Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.
Acceptance of Goods
On receiving the order the customer is responsible for inspecting the goods for fault or damage.
Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Hyperbeat Sportswear as soon as possible. Please see returns and exchanges policy for more information.
Hyperbeat Sportswear will provide a cancellation on orders in instances where the order has not yet reached the packing stage.
On successfully placing an order online, an automated email confirmation will be sent to your nominated email address. The confirmation includes reference no, address details and a summary of your order.
Please contact Hyperbeat Sportswear immediately if there are any discrepancies or you would like to make any changes to your order. Most orders are dispatched the same day so we cannot guarantee changes to orders already processed. If you haven’t received a confirmation please check your spam and junk inboxes before contacting Customer Service through our contact page.
Hyperbeat Sportswear understands that selecting the right style and size can often be a difficult process. In regards to the size we recommend you visit our size guide to ensure you order the perfect fit reducing the chances of returning your garment.
The purchaser has 14 days from receipt of the item to report any issues with the item.
We are confident that you will be happy with your purchase, however if you require an exchange or refund then please read the following for more information:
- Hyperbeat offers 14-day exchange policy on all products that are damaged or defective.
- Due to the customisation of specific gym branded garments we do not offer exchanges unless the item is damaged or defective on receipt.
- Hyperbeat is able to exchange non gym branded items as along as it is in as new condition and unworn. Due to hygienic reasons please ensure the clothing is unused, unopened and unworn with all clothing tags still attached to garments.
- When returning you are responsible for the associated costs to return the goods back to us unless the product is damaged or defective. We do recommend that you use the registered post, as Hyperbeat Sportswear will not take responsibility for items not received if you attempt to send them via non registered mail. Please allow up to 21 days for exchanges and returns to be received and processed. Postage charges on returns are not refundable (unless the product is faulty)
- Proof of purchase is required for all refunds or exchanges
- Product exchanges are subject to availability.
Before you return an item(s), please email Hyperbeat Sportswear through our contact page and let us know that you will be returning an item. We will then provide you with a return authorisation number via email. Please then post the product with this return authorisation number clearly labeled on the front of the parcel alongside your proof of purchase enclosed.